Policy

RETURNS & EXCHANGES

Unfortunately we do not accept returns or exchanges. However if there is any products defects please contact us at AVOCARDO.ca@gmail.com, we are happy to help you.

 

REFUNDS

Unfortunately we do not accept refunds as all sales are final sales. 

 

SHIPPING & DELIVERY

Shipping:

  • Currently ONLY ships within Canada
  • Free shipping on orders over $89.99 (some exceptions apply)

Delivery:

  • Free local delivery on orders over $50+

 

AVOCARDO are NOT held responsible for:

  • Mistakes made by Canada Post
  • Wrong addresses given by customers
  • Damage to orders by postal service
  • PO box issues
  • Stolen packages after delivery

 

WRRANTY

BRAND NEW SEWING MACHINES SOLD BY US:

  • All the sewing machines sold by AVOCARDO(online exclusive) is offered 1 year warranty upon proof of purchase. We also provide charged fixing after the warranty. The actual pricing for fixing will differ and you will be provided with the pricing prior fixing. More details please see here.

 

SEWING MACHINE SERVICE/SERVO MOTOR SERVICE:

  • We provide 14 days service guarantee when operating machine correctly.
  • We are NOT responsible for user error related machine breakdown. These includes but not limited to improper use such as not adjusting tension or changing needles accordingly with different fabric.
  • Additional service calls after 14 days or machine breakdown resulted from a different issue within 14 days will be charged regularly.

  

We thank you for the business and we try our best to provide for our customers.